Help: your account, rewards and surveys

Straight answers from the FiveSurveys team on your account, how the five-survey reward works, claiming rewards, game offers and surveys.

How to create your FiveSurveys account and verify your email

Account and sign-up

1 min read

How to create your FiveSurveys account and verify your email

Sign up for FiveSurveys, verify your email and start taking surveys, plus what to check if the verification email doesn't arrive.

FiveSurveys' one-account-per-person policy explained

Account and sign-up

1 min read

FiveSurveys' one-account-per-person policy explained

Each person can have only one FiveSurveys account. Here's why, and what to do if you can't access yours.

Minimum age requirement: who can join FiveSurveys?

Account and sign-up

1 min read

Minimum age requirement: who can join FiveSurveys?

You must be 18 or older to join FiveSurveys. Here's why, and what to do if you entered your age incorrectly.

How FiveSurveys works: complete 5 surveys to earn your reward

Account and sign-up

1 min read

How FiveSurveys works: complete 5 surveys to earn your reward

On FiveSurveys you complete 5 surveys to unlock your reward, and a 5-step progress bar shows how far along you are.

FiveSurveys password reset email: what to do if it doesn't arrive

Account and sign-up

1 min read

FiveSurveys password reset email: what to do if it doesn't arrive

How to reset your FiveSurveys password, and what to check if the reset email doesn't show up in your inbox.

Which countries and regions can access FiveSurveys?

Eligibility and country

1 min read

Which countries and regions can access FiveSurveys?

The full list of countries and regions where FiveSurveys is available, with a link to each local site.

How to update your country on your FiveSurveys account

Eligibility and country

1 min read

How to update your country on your FiveSurveys account

You can't change the country on an existing FiveSurveys account. Here's what to do instead.

Why some FiveSurveys offers are limited by device, OS or region

Game offers

1 min read

Why some FiveSurveys offers are limited by device, OS or region

Some FiveSurveys offers only show on certain devices, operating systems or countries because advertisers set those rules.

What to do if an offer or game reward is missing on FiveSurveys

Game offers

1 min read

What to do if an offer or game reward is missing on FiveSurveys

Completed an offer or game but your FiveSurveys reward hasn't shown up? Here's how long tracking takes and when to contact support.

Why your FiveSurveys reward is pending and how long it takes

Game offers

1 min read

Why your FiveSurveys reward is pending and how long it takes

A pending FiveSurveys reward is on hold while the offer provider verifies it, which can take up to seven business days.

How offer tracking and crediting work on FiveSurveys

Game offers

1 min read

How offer tracking and crediting work on FiveSurveys

How FiveSurveys offers are tracked and credited, how long it usually takes, and what to do if a reward doesn't show up.

How the Earnings Jar works on FiveSurveys

Game offers

1 min read

How the Earnings Jar works on FiveSurveys

For some games on FiveSurveys, your earnings build up in an Earnings Jar until you reach the amount needed to cash out.

How game milestones and reward tiers work on FiveSurveys

Game offers

1 min read

How game milestones and reward tiers work on FiveSurveys

Game offers on FiveSurveys pay out at milestones such as installing, reaching levels and in-app purchases, and each offer sets its own rewards.

Game offers

1 min read

How long game offers take to track and credit on FiveSurveys

Most FiveSurveys game offers track within three business days, and some need up to seven business days for verification.

How to keep your game progress tracking correctly on FiveSurveys

Game offers

1 min read

How to keep your game progress tracking correctly on FiveSurveys

Four habits that help FiveSurveys track your game progress and credit your rewards without issues.

Game offers

2 min read

How Burning Rewards work on FiveSurveys

With Burning Rewards on FiveSurveys, a game offer's reward starts at its maximum and drops over time after you install, so finishing sooner pays more.

Surveys

2 min read

Why you got screened out of a survey on FiveSurveys

Getting screened out of a FiveSurveys survey is normal and doesn't affect your account. Here's why it happens and how to reduce it.

When will I receive my reward after claiming on FiveSurveys?

Rewards and payouts

1 min read

When will I receive my reward after claiming on FiveSurveys?

What happens after you claim a FiveSurveys reward, how redemption works and how long the payout takes.

Common claim errors on FiveSurveys and how to fix them

Rewards and payouts

2 min read

Common claim errors on FiveSurveys and how to fix them

How claiming a FiveSurveys reward works, and how to fix the most common problems: a missing reward email, wrong details, a broken link or a late payout.