Wondering how your rewards get credited after you complete an offer? Here's how tracking works and what timeframes to expect.
How does offer tracking work?
When you complete an offer, the offer provider tracks your activity and confirms it was completed according to their requirements. Once it's tracked, that information is passed along so your reward can be credited to your FiveSurveys account.
How long does tracking take?
Most offers are tracked within three business days, though this can vary by offer provider. Weekends don't count toward this timeframe.
Why do some offers take longer?
Some offers go through an extra verification period, which can take up to seven business days. This happens when the offer provider needs more time to confirm the offer was completed correctly before releasing the reward.
What does pending mean?
While an offer is being tracked or verified, it may show as pending in your account. You can check this anytime by going to Games Activities, then selecting Show Pendings. Pending just means your reward is still being processed, and you don't need to do anything.
What if my reward doesn't show up?
If it's been longer than the expected timeframe (three business days for standard tracking, or seven business days for offers that need verification) and your reward still hasn't been credited, contact our Support team with details of the offer so we can look into it.
Need help?
If your offer or reward hasn't been credited within the expected timeframe, contact FiveSurveys Support at [email protected] or through the contact form.
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